Report Essay Example | Topics and Well Written Essays - 3000 words - 1

Report - Essay ExampleCustomer service is a process apply by the organisations to provide clients with the needs and wants. The travel and tourism fabrication is one which is very large and there is a high level of direct customer interaction in this industry. Over the years, with the level of disposable income rising in the country, the customers are able and willing to spend more on various function related to travel and tourism and various researches have highlighted that customers are able to spend heavily on their travel and tourism needs. Saying this is also substantial to understand, that with an increase of the number of people indulging in the travel and tourism, the need for customer service has also grown to a higher extent. The travel industry requires to follow the ABTA rules. The main aim of the ABTA policies is to ensure that all the members of the travel industry and that all the customers and the members of the travel industry are provided with high levels of qua lity and customer service. tout ensemble the travel related companies need to follow the rules set down by the ABTA and are obliged to follow the rules and regulations and policies set down by the ABTA.Customer usefulness is an essential part of Customer relationship management. Customer relationship management, which is widely known as CRM holds an enormous importance in todays matched world. This is clear from the several different mission statements and the vision statements that are presented by the companies across the world. An excellent example for the mission statements is, It is the policy of McDonnell & Miller to provide products and work to the market which meet or exceed the reasonable expectations of our customers. Satisfying our customers with the appropriate level of quality is a primary goal and a fundamental chemical element of our business mission (Mission Statements, 2010). Various changes have